Claims & Refund Policy

All deliveries are handled with reasonable care. However, Peyelis Logistics and Delivery is not responsible for:

• Improperly packaged items
• Items damaged due to pre-existing conditions
• Incorrect or incomplete customer information
• Delays caused by traffic, weather, or circumstances beyond our control
• Items prohibited under our Terms and Conditions

Claims must be submitted within:

48 hours of delivery completion

Claims submitted after this timeframe may not be eligible for review.

To file a claim, customers must provide:

• Order/Tracking number
• Description of issue
• Photos (if applicable)
• Supporting documentation
• Contact information

Claims may be reviewed for:

• Lost items (confirmed dispatch error)
• Damage caused during transport (verified responsibility)
• Incorrect delivery completion (confirmed system error)
• Failed delivery where Company fault is confirmed

The Company is not responsible for:

• Items improperly packaged by customer or sender
• Food quality issues (catering orders)
• Missing items from restaurant or third-party vendor
• Damage due to fragile or unsecured packaging
• Delays outside Company control
• Customer-provided incorrect address or instructions

Once a claim is submitted:

• The Company will review delivery records
• GPS tracking data may be analyzed
• Driver statements may be reviewed
• Supporting evidence may be requested

The investigation process may take 3–10 business days.

Refunds, if approved, may include:

• Partial refund
• Full refund
• Delivery credit for future use

Refunds are not guaranteed and are issued at the sole discretion of Peyelis Logistics and Delivery.

Customers agree to contact the Company before initiating any chargeback.

Unauthorized chargebacks may result in:

• Suspension of service
• Debt recovery action
• Permanent account termination

The Company's liability for any claim is strictly limited to:

The amount paid for the specific delivery in question

The Company is not liable for:

• Indirect damages
• Business losses
• Emotional distress
• Missed appointments
• Loss of revenue or contracts

Fraudulent or misleading claims may result in:

• Denial of refund
• Account suspension
• Permanent ban from services
• Legal action if necessary

In some cases, the Company may issue:

• Account credit instead of refund
• Discount on future deliveries
• Service adjustment for customer satisfaction

All claim decisions made by Peyelis Logistics and Delivery are final unless otherwise required by law.